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Return Label requested this is shipping back today. that's the best we can do on this). Really. Near as I can tell this is a nice looking paperweight. Everything about this remote is painful. Support is poor, 4/5 of my devices where not found leaving me to track down the codes, software has well documented issues (do a goolge search for 'Unable to Obtain Model ID' - no resolution but to keep trying till it works. After 3 hours of building a profle I am stuck unable ot load it to the device.
It is very easy to use and fits comfortable in my hand. I would continue to purchase URC products. Unless you get the remote with the PC programming package, you will need to get someone to program it for you; that can be expensive and take a while. However, after getting this programmed(by a pro), I am very happy with the purchase. I did not know that I needed an RF module but that only cost an extra $100. I got this as an "open box" item. I initially regretted not getting the new Logitech universal remote. It cost me $100 and 2 hours.
The software is VERY poor. They REALLY need to update the software, and should make the battery a higher capacity (or sell one), or make a regular 2nd battery (and charger) available for sale. 2. It's one of the only ones that allows "activity-based" function (meaning you can set it up so that you press 1 button for whatever activity you want to do, rather than just control individual devices all the time). If I could buy a 2nd battery, it wouldn't be a big deal, but so far I haven't been able to find one.
I've had several URC remotes in the last few years, and this one is my favorite. 1. Confusing, convoluted, not intuitive at all, and makes difficult some things that should be very simple. Overall, great remote. This remote is great.
I only have 2 complaints. The battery doesn't last very long, so I constantly have to recharge it.
Life is too short to spend a day programming your remote, unless it also gets the popcorn and drinks for you. After another two hours learning the software I figure I'd need another 4-6 hours to complete the job - no thanks. I've recently upgraded my entire home theater system to a full THX setup and wanted to treat myself to a comparable universal remote. Right from the start I was disappointed in this remote as only two of my six components were in the online database (all name brand gear). Before I decided to return this I jumped over to the LogiTech website and found all my gear listed and a much simpler software interface.
nice.At this current price, I would highly recommend giving this one a try. I'm not a big fan of the big screen only remotes as they are hard to use without looking at them.The software MUST have been redesigned since some of these other reviews - it is easy to use and quite intuitive. The quality of this remote (and the final result of some tinkering) - is worth the extra effort.The bright, clear display; fit and finish; solid button feel - are un-matched. I've tried most of the others, and this remote has great in-hand feel and easily accessed keys in the dark. There is one small glitch - you must unplug, then replug in the remote to do the download to it, but I am sure they will fix this.And if your remote isn't in the database, there is a cool on-screen process to mark the "bad" buttons and it will automatically walk you through the learning process.
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